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Call Vectoring Commands
A-54 Issue 4 September 1995
Goto Vector Command
goto vector
Purpose
Allows conditional or unconditional movement (branching) to another vector. The
goto vector step does not remove a call from queues in which it is already
placed.
Syntax
goto vector <vector #> if unconditionally
goto vector <vector #> if digits <comparator> <digits>
goto vector <vector #> if digits <option> table <table>
goto vector <vector #> if ani <comparator> <digits>
goto vector <vector #> if ani <option> table <table>
goto vector <vector #> if ii-digits <comparator> <digits>
goto vector <vector #> if ii-digits <option> table <table>
goto vector <vector #> if time-of-day is <day> <hour> : <minute> to <day>
<hour> : <minute>
Conditions = available-agent, staffed-agents:
goto vector <vector #> if <condition> in split <split #> <comparator>
<threshold>
goto vector <vector #> if <condition> in skill <skill #> <comparator>
<threshold>
Conditions = calls-queued, oldest call-wait:
goto vector <vector #> if <condition> in split <split #> pri <priority level>
<comparator> <threshold>
goto vector <vector #> if <condition> in skill <skill #> pri <priority level>
<comparator> <threshold>