Filter
Top Products
disconnect
Issue 4 September 1995
A-47
Feature Interactions
For Look-Ahead Interflow, the command can be considered either a call
acceptance vector command or a call denial vector command.
The command is considered a call acceptance vector command whenever an
announcement is included within the command and one of the following is true:
■ Announcement is available.
■ Call is queued for an announcement.
■ Announcement is retried.
The command is considered a call denial vector command whenever one of the
following is true:
■ No announcement is included within the command.
■ Announcement is included within the command, but the announcement is
unavailable.
CMS Interactions
R3 CMS:
DISCTIME, OTHERTIME, and INTIME for splits and vectors are tracked
according to when the announcement starts. DISCTIME, OTHERTIME and
INTIME for VDNs are tracked according to when the trunk idles.
R2 CMS: Calls given forced disconnect are tracked in the FDISCCALLS and
FDISCTIME database items. These calls are not shown in standard reports.
FDISCTIME is tracked according to when the announcement starts. VECTIME is
recorded for the vector, and it is reported as ‘‘Avg Time in Vector.’’
BCMS Interactions
A call that is disconnected via the command is tracked as ‘‘OTHER’’ in the VDN
Report.
Disconnect Command
Database Item Report Heading
DISCCALLS/DISCTIME Calls Forced Disc
Calls Busy/Disc
OTHERCALLS/OTHERTIME Inbound Other Calls
INTIME Avg Time In Vector