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Call Vectoring Commands
A-40 Issue 4 September 1995
■ Basic Call Management System (BCMS)
BCMS tracks calls placed by a
converse-on
step to a BCMS-measured
hunt group. Since with the
converse-on
step it is now possible for a call to
be ‘‘answered’’ in more than one split (skill), trunk totals may no longer
match split totals. However, VDN totals and trunk totals will match.
■ BCMS VDN Reports
For call tracking in BCMS VDN reports, a
converse-on
step is treated like
an
announcement
step. A call is considered ‘‘answered’’ when it is
answered by a nonconverse split (skill) but never when it is answered by a
converse split (skill).
■ Call Coverage
Call Coverage does not apply because the
converse-on
step may deliver
calls only to vector-controlled splits (skills), which do not have coverage
paths.
■ Call Detail Recording
For incoming calls to a VDN, the duration of the call is recorded from the
time answer supervision is returned. Answer supervision is returned for a
successful
converse-on
step. No ineffective call attempt records are
generated for
converse-on
steps that fail. Also, no outgoing calls can be
placed by a
converse-on
step.
■ Call Management System (CMS)
CMS tracks calls placed by a
converse-on
step to a CMS-measured hunt
group or split.
converse-on
vector steps may be administered from CMS
3.1 and later releases. Since with the
converse-on
step it is now possible
for a call to be ‘‘answered’’ in more than one split (skill), trunk totals no
longer match split totals. However, VDN totals and trunk totals will match.
■ Call Park
Calls placed by a
converse-on
step may not be parked.
■ Call Pickup
Calls placed by a
converse-on
step ringing at an agent station may be
picked up if that agent is part of a pickup group. Subsequent transfers are
denied.
■ Call Prompting
The Call Prompting customer option must also be enabled to gain full VRI
functionality. Without Call Prompting, any data returned by the voice
information system cannot be collected and processed by the switch.
If the
converse-on
step places a call to a split (skill) of live agents, any
digits collected previously may be displayed by agents using the callr-info
button.