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Call Vectoring Applications
11-16 Issue 4 September 1995
The VDN Skill Preferences are set up as follows:
Table 11-4. VDN Skill Table for the Warranty Service Call Center
VDN - Skill Preferences
English Spanish
Dish-
washer
Refrig Washe
r
Dryer Dish-
washer
Refrig Washe
r
Dryer
VDN:
1100
VDN:
1101
VDN:
1102
VDN:
1103
VDN:
1200
VDN:
1201
VDN:
1202
VDN:
1203
1st:11 1st:12 1st:31 1st:32 1st:21 1st:22 1st:41 1st:42
2nd:10 2nd:10 2nd:30 2nd:30 2nd:20 2nd:20 2nd:40 2nd:40
3rd:20 3rd:20 3rd:40 3rd:40 3rd: 3rd: 3rd: 3rd: