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Converse Command Debugging
Issue 4 September 1995
D-11
VRU timed out awaiting first
digit.
VRU error log/trace.
VRU first digit timeout too
short.
Check VRU script. Check
converse second data
delay.
Inter-digit timeout too short on
first prompt and collect.
Check VRU script.
Faulty hardware. Diagnostics.
Digits incomplete. Converse data delay too short. Check administration.
Faulty hardware. Diagnostics.
Second set of digits is
the same as the first
digits passed.
VRUs first prompt timed out. Check administration.
Faulty hardware. Diagnostics.
DATA RETURN:
No digits returned to the
DEFINITY switch.
Flash not recognized by
switch.
VRU error log/trace.
Check flash timing on VRU.
Converse data return FAC not
administered.
Check administration.
VRU does not return FAC. VRU script. Transfer
attempt vector event.
VRU returns incorrect FAC. VRU script. Transfer
attempt vector event.
Digit timeout during FAC. Transfer attempt event.
Converse data return FAC
overlaps with other entries in
the dialplan
Check dialplan.
Faulty hardware. Diagnostics.
Not all digits returned to
the DEFINITY switch.
Digit timeout after FAC. None unless VRU logs being
dropped by DEFINITY.
Overflow of Call Prompting
buffer
Vector Event.
Faulty hardware. Diagnostics.
Collect announcement
not heard.
Too many digits returned by
VRU.
Check VRU script.
Faulty hardware. Diagnostics.
Table D-3. Converse Command Debugging
SYMPTOM CAUSES EVIDENCE