Filter
Top Products
route-to
Issue 4 September 1995
A-75
NOTE:
For calls that ‘‘route to’’ a split or a hunt group and later intraflow to a station
or to an attendant, OTHERCALLS/OTHERTIME are tracked in the vector
and in the VDN tables.
Routed to Trunk
Database Item Report Heading Notes
OUTFLOWCALLS/
OUTFLOWTIME
Flow Out 1st split
Vector Flow Out
VDN Flow Out
DEQUECALLS/
DEQUETIME
Dequeued Calls 2nd/3rd splits
Dequeued Avg Queue Time
INTERFLOWCALLS
/ INTERFLOWTIME
VDN Flow-Interflow
INTIME Avg Time In Vector
Routed to VDN
Database Item Report Heading Notes
OUTFLOWCALLS/
OUTFLOWTIME
Flow Out 1st split
Vector Flow Out
VDN Flow Out
DEQUECALLS/DE
QUETIME
Dequeued Calls 2nd/3rd splits
Dequeued Avg Queue Time
INTIME Avg Time In Vector
INFLOWCALLS Vector Flow In new vector
VDN Flow In new VDN
Routed to Split or Hunt Group
Database Item Report Heading Notes
OUTFLOWCALLS/
OUTFLOWTIME
Flow Out 1st split
DEQUECALLS/
DEQUETIME
Dequeued Calls 2nd/3rd splits
Dequeued Avg Queue Time
INTIME Avg Time In Vector
CALLSOFFERRED new split
MEDCALLS/
HIGHCALLS
no priority/priority