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Basic Call Vectoring
4-2 Issue 4 September 1995
Command Set
The following table illustrates the commands used for Basic Call Vectoring.
Functions and Examples
Basic Call Vectoring allows the user to employ a number of different functions to
process telephone calls. These functions include the following:
■ Providing call treatments
■ Routing calls
■ Branching/Programming
Table 4-1. Basic Call Vectoring Command Set
Command Category Action Taken Command
TREATMENT Play an announcement.
Delay with audible feedback of silence,
ringback, system music, or alternate
audio/music source.
Play a busy tone and stop vector
processing.
Disconnect the call.
Execute a Voice Response Unit (VRU)
script.
announcement
wait-time
busy
disconnect
converse-on split
ROUTING Queue the call to an ACD split
Queue the call to a backup ACD split.
Leave a message.
Route the call to a number programmed
in the vector or to a Service Observing
Feature Access Code.
Send to an adjunct a message
requesting routing instructions for the
call.
queue-to main split
check-backup split
messaging split
route-to number
adjunct routing
BRANCHING/
PROGRAMMING
Go to a vector step.
Go to another vector.
Stop vector processing.
goto step
goto vector
stop