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Enabling the Vector Disconnect Timer
Issue 4 September 1995
B-7
Enabling the Vector Disconnect Timer
Call Vectoring makes available a Vector Disconnect Timer, which can be set for
any amount of time between 1 and 240 minutes inclusive. The timer is enabled
by selecting the timer field in the Feature-Related System-Parameters form. The
timer is started when vector processing is started. Once the timer runs out, the
call is dropped. The timer is canceled when vector processing terminates.
Enabling the timer allows queued calls that have not been answered within a
determined amount of time to be dropped. For more information, refer to
DEFINITY Communications System Generic 3 Implementation
, 555-230-653.
Upgrading to a Call Vectoring
Environment
If you are already equipped with ACD and want to use Call Vectoring, the ACD
environment must be upgraded to a Call Vectoring environment. This involves
installing VDNs, vectors and hunt groups for the desired Call Vectoring
feature(s).
The set of guidelines that follows is intended to serve as a general procedure for
upgrading to a Call Vectoring environment. For complete details of this process,
refer to
DEFINITY Communications System Generic 3 Implementation
, 555-230-
655.
1. Verify the vector options on the Customer Option Form.
NOTE:
This is always done by AT&T personnel.
2. Add the VDNs.
3. Evaluate the number of queue slots assigned to each split. Usually, you
want to assign enough queue slots to allow all calls processed by Call
Vectoring to be queued. (See the considerations for Basic Call Vectoring
in Appendix C for more details.)
4. Change hunt-groups to be vector-controlled.
5. Administer the vectors and at least one test hunt group.
6. Test all of the vectors to be installed.
7. Change the trunk groups, night destinations, etc., to use the VDNs.
Changing and Testing the Vector
Vectors currently being used to process calls should not be changed because
changes would have an immediate and uncertain effect on the treatment that the
calls are receiving. Instead, a new vector should always be written.