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converse-on split (skill)
Issue 4 September 1995
A-39
If
data_1
is administered as ‘‘none,’’
data_2
must also be ‘‘none.’’
Answer Supervision Considerations
Answer supervision is returned only once during the life of a call. If a call is
answered as a result of a
converse-on
step, answer supervision is sent only if it
has not been sent previously. If digits are passed to the VRU, answer supervision
is not sent until after the digits are outpulsed.
Feature Interactions
■ Abandon Call Search
If the
converse-on
step places a call to a hunt group, and if the incoming
call was placed via a trunk group with Abandon Call Search activated, the
system checks that the calling party has not abandoned the call (that is,
hung up) before terminating to an agent.
■ Adjunct Switch Applications Interface (ASAI)
Since vector-controlled splits (skills) cannot be ASAI-monitored domains,
ASAI cannot be used to supplement the operation of the
converse-on
step.
If a
converse-on
step places a call to an ASAI-monitored domain, ASAI
event messages are sent over the ASAI link.
Whenever a
converse-on
step places an ASAI-monitored call, the
ALERTing message sent to the ASAI host includes a Cause IE, Coding
Standard 3 value 23 (CS3/23). This informs the ASAI host that the call has
not been de-queued from any nonconverse splits (skills).
If a
converse-on
step is executed while an adjunct routing request is
outstanding, the route request is canceled.
■ Audio Information Exchange (AUDIX)
If a
converse-on
step calls AUDIX, the call is treated as a direct call to
AUDIX. The caller hears the ‘‘welcome to AUDIX’’ message and may
retrieve his or her messages in the usual manner.
If a call is forwarded to or covers to a VDN and is then delivered to an
AUDIX hunt group by a
converse-on
step, the call to AUDIX is treated as a
redirected call, and the caller may leave a message for the principal.
■ Auto-Available Splits (Skills)
A
converse-on
step may place a call to an auto-available split (skill).
Except in cases where the converse split (skill) is ASAI-controlled,
auto-available converse splits (skills) are recommended for Voice
Response Integration (VRI).