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IN-10 Issue 4 September 1995
no qpos digits, D-19
step skipped
, D-10
transfer denied
, D-19
coverage conference denied
, D-20
data return
no digits
, D-20
timeout
, D-20
delay before AUDIX answers
, D-8
delay before hearing announcement
, D-6
dial-ahead digits not recognized
, D-6
dial-ahead discarded
, D-16
digits incomplete
, D-11
double coverage attempt
, D-17
expected wait-time
call no working agents
, D-23
call not queued
, D-21
no split queue
, D-22
not sent to VRU
, D-21
split locked
, D-23
split no working agents
, D-23
split queue full
, D-22
expected wait-time no history for split
, D-22
extra delay
, D-7
before hearing announcement
, D-4
first set of digits not collected
, D-10
ii-digits not avail - digits
, D-21
ii-digits not avail - table
, D-21
incomplete announcement
, D-4, D-6
insufficient digits collected
call routed to intercept
, D-6
invalid
destination
, D-18
direct agent
, D-18
EAS hunt group used in the vector step
, D-20
look-ahead
DNIS name not displayed
, D-2
interflow retry
, D-17
messages not found
, D-8
messaging step failed
, D-17
music not heard
, D-9
network reorder
, D-8
no announcement available
, D-16
no available trunks
, D-17
no data returned from VRU
, D-7
no digits
collected
, D-18
to route-to
, D-17
no entries in routing table
, D-20
no look-ahead interflow attempts accepted
, D-2
no Touch-Tone Receiver available
, D-16
no vector steps, ANI sent
, D-20
not a messaging split
, D-22
not all digits returned to the DEFINITY switch
, D-11
not vector-controlled
, D-21
prompting buffer overflow
, D-17
qpos digits not passed
, D-7
queue before route
, D-18
queued to three splits
, D-16
redirect
of call failed
, D-19
unanswered call
, D-19
retrying announcement
, D-15
ringback heard instead of busy tone
, D-4
route -to step failed
, D-17
route-to step failed
, D-17
routing table not assigned
, D-20
second set of digits
is the same as the first digits passed
, D-11
not collected
, D-10
skill indirection used improperly
, D-20
split queue is full
, D-21
step skipped
, D-3, D-8
no message left
, D-8
that is, default treatment
, D-8
steps
display event report
, D-13
display events form
, D-12
system clock change
, D-21
time not set
, D-18
unexpected
busy tone
, D-3
intercept or reorder tone heard
, D-3
network reorder or intercept
, D-3
silence after announcement
, D-4
step skipped (that is, default treatment)
, D-3
unexpected intercept or reorder tone heard
, D-8
vector processing halted at collect step, announcement
heard again upon return
, D-6
vector processing stops
, D-4
vector stuck
, D-2, D-6, D-7
with busy
, D-8
with ringback
, D-8
vector with no steps
, D-15
VRU script
not executed
, D-7
terminated prematurely
, D-7
wait digits not passed
, D-7
wait step
music failed
, D-19
ringback failed
, D-19
U
upgrading
a call center to expert agent selection
, K-1
to a call vectoring environment
, B-7
using digits
to collect branching information
, 5-5
to select options
, 5-5