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Call Vectoring Commands
A-80 Issue 4 September 1995
extension: The valid extension number of an alternate audio/music source
Requirements
Basic Call Vectoring or Call Prompting software must be installed. Also, a
music-on-hold port must be provided for the music treatment. Multiple
Audio/Music Sources for Vector Delay requires that the “Vectoring (G3V4
Enhanced)” customer option be enabled.
Example
wait-time
224
secs hearing
music
wait-time
120
secs hearing
54795
then
continue
Operation
The specified feedback is given to the caller, and vector processing waits the
specified time before going on to the next step. If the time specified is
0
,
feedback is provided without any delay in the processing of the next vector step.
The feedback given to the caller continues until any one of the following occurs:
■ Subsequent vector step (containing
wait-time
or
announcement
) changes
the treatment.
■ Vector processing encounters a
disconnect
or
busy
command.
■ Call is routed to another location or to a step that includes an
announcement (for example,
collect digits
).
■ Call is routed to another VDN.
■ Call is delivered to a destination (starts ringing at an agent’s terminal).
■ Switch receives a destination from the ASAI adjunct.
Answer Supervision Considerations
If the
music
or audio source treatment is included in the command, answer
supervision is triggered. If the command is encountered and answer supervision
was sent previously, the caller hears the treatment specified in the current
command. If, for a CO trunk user, the command with
silence,
ringback,
or
i-silent
treatment is encountered prior to answer supervision, the caller continues to hear
ringback from the CO.