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Call Vectoring Commands
A-22 Issue 4 September 1995
Announcement Command
announcement
Purpose
Provides the caller with a recorded announcement.
Syntax
announcement <extension>
Valid Entries
Valid announcement extension number
Requirements
Basic Call Vectoring or Call Prompting software must be installed. Also,
integrated board, aux trunk or analog (T&R or Lineside DS1) announcement
equipment must be installed. Finally, the announcements themselves need to be
administered and recorded. See “Recorded Announcements” in the
DEFINITY
Communications System Generic 3 Feature Description,
555-230-204, for more
information.
Example
announcement
2982
Operation
The announcement is played from beginning to end unless an agent becomes
available. In such a case, the announcement is interrupted and (if manual
answering operation is assigned to the agent, or if calls are delivered to the
agent on a manual answering basis) ringback is provided. If the call is queued,
the call remains as such while the announcement is played. Any feedback
provided before an announcement is continued until the announcement is
played.
If an
announcement
command follows a failed
adjunct routing
command, the
announcement is interrupted. If the
adjunct routing
command succeeds (that is,
the switch receives a destination from the ASAI adjunct), the announcement
terminates immediately.