Filter
Top Products
Glossary
Issue 4 September 1995 GL-9
J
K
L
LAI
See Look-Ahead Interflow.
latest VDN
The VDN to which the caller was most recently routed. The latest VDN is not affected by VDN
Override.
LEC
See Local Exchange Carrier (LEC).
Local Exchange Carrier (LEC)
A local phone company.
logical agent - logical agent ID
This capability provides special extensions without hardware called Agent Login IDs to which the
characteristics of the agent (including skills, coverage path, COR, etc.) are assigned. With this
capability, the agent can login using any physical terminal and that terminal then takes on the
characteristics of the agent. When the agent login ID is called, the call is directed to the agent at
the terminal the agent had logged into on a direct agent call basis if the CORs are properly set.
Logical agent also provides a single set of work-mode buttons for all skills.
Look-Ahead Interflow (LAI)
A feature that enhances call vectoring interflow so that calls will interflow to those remote locations
that can accept the calls. The call vectoring capabilities at both the sending and receiving
communications systems along with the ISDN-PRI private and public network connectivity
between the locations are utilized to route a call only when accepted by the receiving
communications system.
M
manual-answer
With manual-answering operation, the agent is on-hook while available for an ACD call and the
call is delivered via ringing (alerting) the station set and the agent goes off-hook on the alerted
appearance to answer the call.
Manual-In work mode
An ACD agent work mode that avails the agent to receive calls and automatically puts the agent
into After Call Work mode after disconnecting from an ACD call.