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converse-on split (skill)
Issue 4 September 1995
A-35
Converse-on Command
converse-on split (skill)
Purpose
Delivers a call to a converse split (skill) and activates a voice response script that
is housed within a Voice Response Unit (VRU).
Syntax
converse-on split <split #> pri <priority level> passing <data_1> and <data_2>
converse-on skill <skill #> pri <priority level> passing <data_1> and <data_2>
Valid Entries
split #:
1 through 99
(G3i),
1 through 255
(G3r),
1 through 24
(G3s, G3vs)
skill #:
1 through 99
(G3i),
1 through 255
(G3r),
1 through 24
(G3s, G3vs);
1st,
2nd, 3rd
(VDN)
priority level:
l
(low),
m
(medium),
h
(high),
t
(top).
data_1, data_2: String consisting of any digits
0-9
and/or of one or more asterisks
(*)
and not exceeding a total of six such digits and/or asterisks; the pound sign
(#)
; any of the following keywords:
vdn, ani, digits, qpos, wait, none
(with the
exception that
none
cannot be included as an entry for data_1 if data_2 has an
entry other than
none
).
Requirements
Basic Call Vectoring software must be installed, and the converse split must be
vector-controlled. If the keyword
digits
is included within the command syntax,
Call Prompting software must be installed. Moreover, Call Prompting software is
necessary to allow for the full functionality of Voice Response Integration (VRI).
Also, skills replace splits only if Expert Agent Selection (EAS) is optioned. To
include the keyword
wait
in the command syntax, the “Vectoring (G3V4
Advanced Routing” customer option must be enabled.
Examples
converse-on split
1
pri
h
passing
none
and
none
converse-on split
20
pri
m
passing
123456
and
none