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Call Vectoring/G3 EAS Option
Issue 4 September 1995
J-17
Figure J-6. EAS Worksheet #2: Current Split Operation
Worksheet
Do You Want
to Separate
Skill Set with
EAS? (Yes/No)
Do You
Have Agent
Expertise?
(Yes/No)
List Individually You Customer/
Caller Needs and Your Agent Skill
Sets in this Split
Split
Tertiary
Backup
Secondary
Backup
Primary
Backup
1.
2.
3.
4.
5.
6.
Do You Want
to Separate
Skill Set with
EAS? (Yes/No)
Do You
Have Agent
Expertise?
(Yes/No)
List Individually You Customer/
Caller Needs and Your Agent Skill
Sets in this Split
Split
Tertiary
Backup
Secondary
Backup
Primary
Backup
1.
2.
3.
4.
5.
6.
EAS Worksheet #2
Current Split Operation Worksheet