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Detailed Call Flow for Converse—VRI Calls
H-4 Issue 4 September 1995
NOTE:
DTMF tones (digits) with a length of 350_msec and with an interdigit pause
of 100_msec are currently outpulsed by DEFINITY. This results in a rate of
approximately 2.2 digits per second.
Any audible feedback supplied by DEFINITY is disconnected only after the
outpulse sequence is completed. Also, any touch-tone dialing by the calling
party during the data passing phase does not result in data corruption.
The following values may be administered for <data_1> and <data_2> within the
converse-on
command:
■ Administered digit string: This string can contain up to six characters
consisting of one or more digits (0 through 9) or asterisks (*). The pound
sign (#) may not be included in a digit string because it is reserved as the
end-of-string character. However, a single ‘‘#’’ may be administered.
■ ani: If the call is a local call or an incoming DCS call, this data type
causes the extension of the calling party to be outpulsed. If the call is an
incoming ISDN PRI call with ANI (BN) provided to DEFINITY, the calling
party number/billing number (CPN/BN) of the calling party is outpulsed to
the voice information system. If there is no ANI (BN) to send, the end-of-
string pound sign (#) is the only character outpulsed. Any other type of
incoming call results in ‘‘#’’ being outpulsed.
■ vdn: This data type causes the VDN extension to be outpulsed. In cases
where multiple VDNs are accessed, normal VDN override rules determine
which VDN extension is outpulsed.
■ digits: This data type can be used only if Call Prompting is optioned, and
it causes the most recent set of digits collected in vector processing to be
outpulsed. If no digits are available, the end-of-string pound sign (#) is the
only character outpulsed.
■ qpos: This data type causes the value of the queue position of a call in a
nonconverse split to be outpulsed. This value is a variable length data
item from which between one and three digits can be outpulsed. Valid
ranges for the value are 1 through 200 in G3iV2, G3sV2, and G3vsV2 and
1 through 999 in G3rV2. If the call is not queued, the end-of-string pound
sign (#) is the only character outpulsed.
NOTE:
The use of this keyword is not recommended with multiple split
queuing because any queue position value sent may not be
meaningful. However, if the call is queued to multiple nonconverse
splits, the value of the caller’s queue position in the first nonconverse
split is sent.
This data may be used by the voice information system to inform callers of
their position in queue or to decide whether to execute a long or short
version of a voice response script.