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Expert Agent Selection
10-10 Issue 4 September 1995
enters the switch and is directed to VDN 3333, which points to the appropriate
vector. As illustrated earlier, VDN skill Preferences 33, 44, and 99 are
administered as the 1st, 2nd, and 3rd skill preferences, respectively, for VDN
3333.
We will hold off explaining the vector processing of our application until the
"Delivering the Call to the Skill Queue" section.
Vector Directory Number (VDN) Form
The Vector Directory Number (VDN) form is used to administer VDN skills. The
form appears as follows:
Figure 10-3. Vector Directory Number (VDN) Form
NOTE:
While skills can be optionally assigned to VDNs, the vector controls when
and to what VDN skill the call queues.
Complete instructions for completing the form are included in
DEFINITY
Communications System Generic 3 Implementation
, 555-230-653.
add vdn xxx Page 1 of 1
VECTOR DIRECTORY NUMBER
Extension:
Name:
Allow VDN Override?
COR:
TN:
Vector Number:
Measured:
Acceptable Service Level (sec):
VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:
Return Destination: