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Improving Performance
M-8 Issue 4 September 1995
Other Examples
After Business Hours
Recommendation: Test to see if the destination resources are available (such as
during business hours) before queuing.
The example in Figure M-10 queues calls to a hunt group regardless of the time
of the call. When the call is made after business hours, the announcement is
repeated until the caller hangs up.
Figure M-10. Example Vector
The example in Figure M-11 tests for business hours before queuing the call. If
the call is made after business hours, an announcement informs the caller of the
business hours and the call is terminated.
Figure M-11. Example Vector with Improved Performance
In the first example, unnecessary processing occurs when a call is queued after
business hours and the call is terminated only when the caller hangs up. As
shown in the second example, it is more economical to test for business hours
before queuing a call.
1. queue-to main split 1
2. announcement 5000
(“All agents are busy. Please hold.”)
3. wait-time 120 seconds hearing music
4. announcement 5001
(“All agents are still busy. Please continue to
hold.”)
5. goto step 3 if unconditionally
1. goto step 7 if time-of-day is all 17:00 to all 8:00
2. queue-to main split 1
3. announcement 5000
(“All agents are busy. Please hold.”)
4. wait-time 120 seconds hearing music
5. announcement 5001
(“All agents are still busy. Please
continue to hold.”)
6. goto step 4 if unconditionally
7. disconnect after announcement 5001
(“Business hours are 8:00 AM to 5:00 PM,
Please call back then.”)