Filter
Top Products
Issue 4 September 1995 M-1
M
Improving Performance
Introduction
This appendix provides recommendations on how to write vectors that promote
favorable performance practices. Two basic principles to follow are:
1. Minimize the amount of call processing
— Minimize the number of vector steps to process a call
— Use the lower cost steps when possible (refer to Table M-4 and
Table M-5)
2. Avoid vector steps which have a substantial probability of failure
— Calls made outside of business hours
— Queues to groups with less than desirable resources or
characteristics
The most wasteful use of processing resources is frequently caused by
inefficient looping. For example, performance could be compromised when a
vector loops through steps too often. This is especially true with long queue
times.
Some examples with looping are discussed and recommendations are given on
how to maximize performance. They are:
■ Audible Feedback
■ Lookahead Interflow
■ Check Backup
Examples other than looping are also discussed. They are:
■ After Business Hours