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Issue 4 September 1995 IN-3
functions, 5-5
creating service observing vectors
, 5-12
passing digits to an adjunct
, 5-12
treating digits as a destination
, 5-6
using digits on the agent’s set
, 5-10
using digits to collect branching information
, 5-7
using digits to select options
, 5-10
hardware and software requirements
, B-3
purpose
, 1-5, 5-1
removing incorrect digits
, 5-3
variable length digit string
, 5-3
with VRI
, 5-1
call route request
, 9-2, 9-5, 9-7
call treatment
customizing
, 2-17
personalization
, 2-17
call vectoring
benefits
, 2-15
definition
, 1-1
difference between G2 and G3
, E-8
features
, 1-5
adjunct routing
, 1-6
advanced vector routing
, 1-5
ANI/ii-digits
, 1-5
basic call vectoring
, 1-5
call prompting
, 1-5
look-ahead interflow
, 1-5
principles
, 1-6
removing incorrect digits
, 5-4, 5-16
upgrading to
, B-7
call vectoring command
neutral vector command
, A-62
call-back provisions
diagram of
, 11-23
caller needs
example table matching skills and needs
, 10-3
calling
a direct agent
, 3-4
during non-business hours
, 2-13
CALLR-INFO button
format of display
, 5-11
cancelling ASAI route request
, A-17
chaining of vector steps
, 3-2
changing vectors
, 2-4, B-7
check-backup
, 3-13
check-backup command
, 2-11, A-26
example
, 4-11
neutral vector command
, 8-8, A-28, A-29
success/failure criteria
, A-83
syntax
, A-26
troubleshooting
, D-4, D-5
checking
availability of split
, 2-11
queue capacity
, 2-12
CMS
description of
, F-1
function
, F-1
interactions
with adjunct routing
, A-19
with busy
, A-25
with check digits
, A-34
with check-backup
, A-29
with converse-on
, A-45
with disconnect
, A-47
with goto step
, A-53
with goto vector
, A-59
with messaging
, A-62
with queue-to
, A-66
with route-to
, A-73
with stop
, A-77
with wait-time
, A-80
reports
, F-14
for security use
, I-2
Split Summary Report
, F-14
VDN Report
, F-14
Vector Report
, F-15
standards
, F-4
for interpreting split flows
, F-6
for interpreting VDN flows
, F-4
using in expert agent selection environment
, F-16
collect digits
, 3-3, A-31
collect digits command
, 3-13, 5-2
entering an extension
, 1-5
success/failure criteria
, A-83
syntax
, A-31
troubleshooting
, D-5
collecting and acting on information
, 3-13
collecting caller information
, 2-17
command category
for advanced vector routing
, 6-1
for ANI/ii-digits
, 7-1
for basic call vectoring
, 4-2
for call prompting
, 5-2
command table
for advanced vector routing
, 6-1
for ANI/ii-digits
, 7-1
for basic call vectoring
, 4-2
for call prompting
, 5-2
comparison operators
, 3-15
connecting to voice mail
, 2-17
considerations
adjunct routing
, C-4
basic call vectoring
, C-1
call prompting
, C-2
look-ahead interflow
, C-3
VDN return destination
, C-5
control flow
type
conditional branching
, 3-11
sequential flow
, 3-11
unconditional branching
, 3-11
controlling call processing
, 1-5
converse VRI calls