Filter
Top Products
Other Examples
Issue 4 September 1995
M-9
Lookahead Interflows
Recommendation: When using a lookahead interflow, first test to see if the
receiving office is open for business.
The scenario is a sending switch in Los Angeles, with office hours from 8:00 AM
to 5:00PM (8:00-17:00) PST and the receiving switch is in New York, with office
hours from 8:00 AM to 5:00PM EST (5:00-14:00 PST). There is a 3 hour difference
between the two switches.
The example in Figure M-12 routes calls to the New York switch. If there are no
agents available at the Los Angeles switch. It is possible for calls to be
interflowed during hours that the agents in New York are not available, thus doing
unnecessary processing.
Figure M-12. Example Vector
The example in Figure M-13 tests first to see if the New York switch is open
before requesting a queue to the New York switch, thus avoiding unnecessary
processing.
Figure M-13. Example Vector with Improved Performance
1. queue-to main split 1
2. route-to number 99145555555 cov n if unconditionally
3. announcement 2770 (“All agents are busy. Please hold.”)
4. wait-time 120 seconds hearing music
5. goto step 3 if unconditionally
6. stop
1. queue-to main split 1
2. goto step 4 if time-of-day is all 14:00 to all 05:00
3. route-to number 99145555555 cov n if unconditionally
4. announcement 2770 (“All agents are busy. Please hold.”)
5. wait-time 120 seconds hearing music
6. goto step 4 if unconditionally
7. stop