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Looping Examples
Issue 4 September 1995
M-3
Looping Examples
Audible Feedback
Recommendation: Evaluate the length of the wait period between repetitions of
an announcement and increase the length, if possible. For optimum
performance, add a second announcement after the initial announcement and
repeat the second announcement less often.
The example in Figure M-1 repeats the “All representative are busy. Please hold.”
announcement every 10 seconds as long as the call is in queue.
Figure M-1. Example Vector
The example in Figure M-2 repeats the announcement only every 60 seconds,
thus improving performance.
Figure M-2. Example Vector with Improved Performance
The example in Figure M-3 adds a second announcement, “All representatives
are still busy. Please hold.” in addition to the initial announcement and repeats
the second announcement less often (every 120 seconds), thus improving
performance again.
Figure M-3. Another Example Vector with Improved Performance
1. queue-to main split 1
2. announcement 2770 (“All representatives are busy. Please hold.”
)
3. wait-time 10 seconds hearing music
4. goto step 2 if unconditionally
5. stop
1. queue-to main split 1
2. announcement 2770 (“All representatives are busy. Please hold.”)
3. wait-time 60 seconds hearing music
4. goto step 2 if unconditionally
5. stop
1. queue-to main split 1
2. announcement 2770 (“All representatives are busy. Please hold.”)
3. wait-time 120 seconds hearing music
4. announcement 2771 (“All representatives are still busy. Please
continue to hold.”)
5. goto step 3 if unconditionally
6. stop