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Glossary
Issue 4 September 1995 GL-5
CONVERSANT
A Voice Response Unit (VRU) produced by AT&T that is prominently used with the Voice
Response Integration (VRI) feature.
Converse Data Return code
A feature access code administered on the DEFINITY switch. Whenever data is to be returned
from CONVERSANT upon completion of a script invoked by a
converse
vector step,
CONVERSANT must outpulse the converse data return code immediately prior to outpulsing the
returned digits.
converse first data delay
An administrable short delay to prevent the DEFINITY system from outpulsing digits before
CONVERSANT is ready. (This outpulsing is enabled via the
converse
vector step.) The delay is
administered on the ‘System Parameters’ form, and it starts when the CONVERSANT port answers
the call.
converse second data delay
An administrable short delay to prevent the DEFINITY system from outpulsing the second group
of digits before CONVERSANT is ready. (This outpulsing is enabled via the
converse
vector step.)
The delay is administered on the ‘System Parameters’ form, and it starts once the first group of
digits has been outpulsed.
converse split
A split or hunt group that is accessed by a
converse
vector step.
COR
See Class of Restriction (COR).
CPE
See Customer Premises Equipment (CPE).
Customer Premises Equipment (CPE)
The terminal equipment supplied by either the telephone common carrier or by a competitive
supplier, which is connected to the nationwide telephone network and resides on the customer’s
premises.
data collection
A call prompting application that provides the switch with a method of collecting a calling party
digits that can be displayed and used by an adjunct or an agent to assist in processing the call.
Data In/Voice Answer (DIVA)
A call prompting application that allows a caller to hear an announcement based on the digits that
the caller enters.
DCS
See Distributed Communications System (DCS).
DDC
See Direct Department Calling (DCC).
dequeue
Call flow or action that is defined according to the management system and the switch version
involved. For R3 CMS with G3 Call Vectoring enabled, the term refers to a call that is not
answered by any split other than the primary split in a VDN. This call flow is not pegged for BCMS
and G3 with Call Vectoring. R2 CMS pegs this call flow in the same situations where R3 CMS
pegs a dequeue.