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Functions and Examples
Issue 4 September 1995
5-11
customer account number) before the caller is connected to the agent, thus
eliminating the need for the agent to ask for this information.
The CALLR-INFO button displays information in the following format:
where
■
x
is a call appearance letter (for example,
a, b, c,
etc.)
■
1234567890
represents the digits collected from the caller
The digits entered by the caller are collected by the most recent collect digits
command. Any digits that were ‘‘dialed ahead’’ and not explicitly requested by
the most recently executed
collect digits
command are not displayed.
Let’s assume that digits have been collected via Call Prompting. If the agent
presses the CALLR-INFO button when the call is alerting at the agent’s station or
when the station is active on a call appearance, the following events occur:
■ Ten second timer for display interval is set.
■ Status lamp (if available) associated with the button is lit.
■ Display is updated. Specifically, the incoming call identification (calling
party ICI) is replaced with the collected digits in the format presented
earlier in this section. Only those digits collected for the last
collect digits
command are displayed.
If all the conditions to use the button (except for the collection of digits) are set,
and the agent presses the button, the status lamp (if available) associated with
the button flashes denial.
One or more events may occur during a successful execution after the button is
pushed. These events include the following:
■ Ten second timer times out
■ Incoming call arrives (at any call appearance)
■ Active call changes status (for example, another caller is added to the
conference)
If any of these events occur, the following takes place:
■ Status lamp (if available) associated with the button is turned off.
■ Display is updated (as previously described).
NOTE:
If the agent needs to display the collected digits again, the CALLR-INFO
button can be depressed again to repeat the operation described in this
x=Info: 1234567890