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Functions and Examples
Issue 4 September 1995
5-9
The following vector could be used to test against numbers in this table.
Figure 5-4. Testing for Digits In Vector Routing Table
If the caller enters an account number that is listed in the Vector Routing Table
the call is routed to vector 8. Likewise, if the caller enters an account number that
matches the wildcard entry (for example 1345987) the call is routed to vector 8.
If the caller enters an account number that is not listed in the Vector Routing
Table, or if the caller does not enter an account number, the call is queued to
split 5.
Suppose that instead of containing a list of premier accounts the Vector Routing
Table contained a list of accounts with a poor payment record. The following
vector only queues calls with account numbers that are not in the table. Calls in
the table route to the collection department.
Figure 5-5. Testing for Digits Not In Vector Routing Table
If no digits are collected, the call routes to the operator.
1. wait-time 0 seconds hearing ringback
2. collect 7 digits after announcement 200
(“Please enter your account number)
3. goto vector 8 if digits in table 10
4. queue-to main split 5 pri l
5. wait-time 10 seconds hearing ringback
6. announcement 2771
7. wait-time 10 seconds hearing music
8. goto step 6 if unconditionally
1. wait-time 0 seconds hearing ringback
2. collect 7 digits after announcement 200
(“Please enter your account number)
3. goto step 11 if digits = none
4. goto step 6 if digits not-in table 10
5. route-to number 83456 with cov y if unconditionally (collections)
6. queue-to main split 5 pri l
7. wait-time 10 seconds hearing ringback
8. announcement 2771
9. wait-time 10 seconds hearing music
10. goto step 8 if unconditionally
11. route-to number 0 with cov n if unconditionally
12. stop