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Issue 4 September 1995
A-51
minute:
00
to
59
(military format).
option:
in, not-in (Vectoring (G3V4 Enhanced) only)
table: 1 through 5 (G3vs/s); 1 through 10 (G3i); 1 through 100 (G3r). The number
of the Vector Routing Table containing the numbers to be used to compare
against ani, ii-digits or digits collected with the
collect digits
command.
vdn: assigned vdn extension,
active
,
latest
. Active is the active called VDN as
modified by VDN override rules. Latest is the VDN assigned to the vector in
which the call is currently being processed.
Requirements
Basic Call Vectoring software must be installed for all the options. Call Prompting
software is required for the digits option. Also, skills replace splits only if Expert
Agent Selection (EAS) is optioned. Wildcard matching and the use of Vector
Routing Tables require Vectoring (G3V4 Enhanced). In addition, to use the
rolling-asa
,
expected-wait
, and
counted-calls
conditions, the “Vectoring (G3V4
Advanced Routing” customer option must be enabled. To use
ani
and
ii-digits
routing, G3V4 or a later release is required and the “Vectoring (ANI/II-Digits
Routing)” customer option must be enabled.
Examples
goto step
8
if available-agents in split
67
< 5
goto step
12
if calls-queued in split
51
pri
t
< 17
goto step
7
if time-of-day is
mon 16:30
to
tue 7:30
goto step
12
if calls-queued in skill
3rd
pri
t
> 50
goto step
8
if available-agents in skill
1st
< 10
goto step
11
if oldest-call-wait in split
26
pri
t >= 20
goto step
6
if rolling-asa for split
9 > 30
goto step
10
if counted-calls to vdn
5372 >= 50
goto step
4
if ani
in
table
10
goto step
9
if ii-digits
= 06
goto step
11
if expected-wait for call
> 30