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Issue 4 September 1995 IN-9
differences among G1/G2/G3, E-11
staffed agent
for ACD split
, 3-4
staffed agents
basis of call management decisions
, 3-4
check backup command
, 3-4
conditional branching
, 3-11
definition of
, 3-4
for non-ACD hunt groups
, 3-4
goto command
, 3-4
number of
, 3-14
starting a script
, 1-5
status lamp
, 5-11
CALLR-INFO button
, 5-12
NORMAL button
, 5-12
steps
maximum number of
, 3-12
stop command
, 3-14
example
, 4-20
neutral vector command
, 8-8, A-76
success/failure criteria
, A-85
syntax
, A-76
troubleshooting
, D-8
system parameters
maximum
G3iV1.1
, N-1
G3v2
, N-1
G3V3
, N-2
G3V4
, N-3
T
tandem switch
configuration
, 8-9
far end operation
, 8-10, 8-11
far end switch operation
, 8-10
sending switch operation
, 8-10
testing call treatment
, 2-16
testing vectors
, B-7
tracking
agents and their skills
, F-16
calls
, F-2
direct agent calls
, F-16
example
split flow
, F-7
for abandoned calls
, F-9
for call answered
after route to split
, F-12
by a primary split
, F-8
by non-primary split
, F-8
after route to VDN
, F-11
by primary split
after route to VDN
, F-10
for non-ACD calls
, F-17
VDN skill preferences
, F-17
transfer call management control
caller-selected routing
, 3-3
messaging
, 3-3
treating digits as a destination
, 5-5, 5-6
troubleshooting
1,000 step executed
, D-15
AAS split cannot queue
, D-21
adjunct
link error
, D-18
route cancelled
, D-18
route failed
, D-17
administration change
, D-15
agent
drops converse
, D-19
not logged in
, D-18
not member of split
, D-18
receiving phantom call
, D-2
all look-ahead interflow attempts accepted
, D-2
all trunks busy on a quiet system
, D-3, D-8
alternate audio/music source not heard
, D-9
ANI digits not passed.
, D-7
ANI not avail - digits
, D-20
ANI not avail - table
, D-20
announcement not heard
, D-4, D-7
while waiting for digits
, D-5
ASA - invalid VDN
, D-20
ASA - no staffed agents
, D-22
ASAI transfer converse
, D-19
audible feedback
lasts longer than the delay interval
, D-2
longer than delay interval
, D-9
shorter than delay interval
, D-9
AUDIX link down
, D-22
branch is not made
to the specified step
, D-7
to the specified vector
, D-7
busy step for CO trunk
, D-18
busy tone
, D-8
call apparently answered in wrong order
, D-5
call cannot be queued
, D-16
call does not enter queue or terminate to agent
, D-4,
D-5
call dropped
, D-8, D-15
call dropped by vector disconnect timer
, D-15
call stuck in converse
, D-10
caller information button denied
, D-6
collect
announcement
not heard
, D-11
not heard and first collected digit
incorrect
, D-6
collect step and announcement skipped
, D-5
converse
drop during data
, D-19
no ANI digits
, D-19
no prompt digits
, D-19