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2-10 Issue 4 September 1995
is passed to the
wait-time
command in Step 4. If the call is still not answered by
the time this command completes, control is passed to Step 5, where the
unconditional branch is once again made to Step 3. As a result of the
established loop, the caller is provided with constant feedback.
Phase 4: Queuing a Call to a Backup Split
Up to this point, we have dealt with a call queued to one split: the main split.
However, Call Vectoring allows a call to be queued to a maximum of three splits
simultaneously. If a call is queued to multiple splits, the call has a better chance
of being answered more quickly. Multiple split queuing is especially useful
during periods of heavy call traffic.
The following vector allows a call to queue to two splits:
Figure 2-7. Queuing Call to Backup Split
We have already discussed how the
queue-to main split
command in Step 1
queues the call to the main split. If the call is not answered by the time the
wait-
time
command in Step 4 completes, the
check-backup split
command in Step 5
attempts to queue the call to backup Split 7 at a medium priority. The condition
expressed in the command (
if calls-queued < 5
) determines whether or not the
call is to be queued to the backup split. Specifically, if the number of calls
currently queued to Split 7 at a medium or higher priority is less than 5, the call is
queued to the split. Note that if the call is queued, the call in this case is assigned
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CALL VECTOR
Number: 27 Name: base
Basic?y EAS?n G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n LAI?n G3V4 Adv Route?n
01 queue-to main split 5 pri l
02 wait-time 10 seconds hearing ringback
03 announcement 2771
04 wait-time 10 seconds hearing music
05 check-backup split 7 pri m if calls-queued < 5
06 wait-time 60 seconds hearing music
07 announcement 2881
08 goto step 5 if unconditionally
09 _______________
10 _______________
11 _______________