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Call Vectoring Commands
A-48 Issue 4 September 1995
Goto Step Command
goto step
Purpose
Allows conditional or unconditional movement (branching) to a preceding or
subsequent step in the vector.
Syntax
goto step <step #> if unconditionally
goto step <step #> if digits <comparator> <digits>
goto step <step #> if digits <option> table <table>
goto step <step #> if ani <comparator> <digits>
goto step <step #> if ani <option> table <table>
goto step <step #> if ii-digits <comparator> <digits>
goto step <step #> if ii-digits <option> table <table>
goto step <step #> if time-of-day is <day> <hour>: <minute> to <day> <hour>:
<minute>
Conditions = available-agent, staffed-agents:
goto step <step #> if <condition> in split <split #> <comparator> <threshold>
goto step <step #> if <condition> in skill <skill #> <comparator> <threshold>
Conditions = calls-queued, oldest call-wait:
goto step <step #> if <condition> in split <split #> pri <priority level>
<comparator> <threshold>
goto step <step #> if <condition> in skill <skill #> pri <priority level>
<comparator> <threshold>
Condition = rolling-asa:
goto step <step #> if <condition> for split <split #> <comparator> <threshold>
goto step <step #> if <condition> for skill <skill #> <comparator> <threshold>