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Unexpected Command Operations
Issue 4 September 1995
D-5
check-backup split
and
queue-to main
split
Call does not enter queue or
terminate to agent.
Queue length specified on the
hunt group screen has been
exceeded.
Invalid split.
Split not vector-controlled.
Already queued to three different
splits.
No queue.
Queue or check backup status
indicates space when queue is
full due to direct agent calls.
Call apparently answered in
wrong order.
Call being requeued at different
priority.
Call superseded by higher
priority call, including direct
agent call.
collect digits
Announcement not heard
while waiting for digits, but
network billing indicates that
the call was answered.
Announcement board not
present.
Announcement not administered.
Announcement not recorded.
Announcement being
rerecorded.
All ports busied out.
Announcement restore in
progress.
Dial ahead digit exists.
Collect step and
announcement skipped.
TTR TN744 not in system.
Link to PN that has TN744 is
down.
TTR queue full for TN744.
Table D-2. Unexpected Command Operations
Command Step Customer Observation(s) Cause(s)