Filter
Top Products
Contents
iv Issue 4 September 1995
3 Fundamentals of Call Vectoring 3-1
■ Introduction 3-1
■ Call Management 3-1
Call Flow 3-2
Caller Control 3-3
Call Queuing to Splits 3-3
Split Queue Priority Levels 3-4
Agent Work Mode 3-4
Calling Party Feedback 3-5
Dialed Number Identification Service (DNIS) 3-6
■ Vector Processing 3-7
Vector Directory Number 3-7
VDN Override 3-9
VDN in a Coverage Path 3-10
Service Observing VDNs 3-11
Vector Control Flow 3-11
Termination vs. Stopping 3-12
Programming Capabilities 3-12
Command Summary 3-13
Condition Testing within the Commands 3-14
4 Basic Call Vectoring 4-1
■ Introduction 4-1
■ Command Set 4-2
■ Functions and Examples 4-2
Providing Call Treatments 4-3
Announcements 4-3
Delay Announcements 4-4
Forced Announcements 4-4
Information Announcements 4-5
Delays with Audible Feedback 4-5
Multiple Audio or Music Sources 4-6
Busy Tone 4-7