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Improving Performance
M-10 Issue 4 September 1995
The example in Figure M-14 can be used if you have Generic 3 Version 4
Advanced Routing optioned. In this case, the ‘Expected Wait Time’ feature may
be used to determine whether it is worthwhile placing a lookahead interflow call
attempt.
Figure M-14. Another Example Vector with Improved Performance
There is little reason to attempt an interflow if the call will be answered quickly at
the main switch. For the examples in Figure M-13 and Figure M-14, vector steps
are avoided which do not aid in the call being answered sooner.
1. queue-to main split 1
2. goto step 5 if expected-wait for call < 30
3. goto step 5 if time-of-day is all 14:00 to all 05:00
4. route-to number 99145555555 cov n if unconditionally
5. announcement 2770 (“All agents are busy. Please hold.”)
6. wait-time 120 seconds hearing music
7. goto step 5 if unconditionally
8. stop