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Constructing a Vector: One Approach
Issue 4 September 1995
2-13
Phase 6: Checking for Non-Business Hours
If a caller calls during non-business hours, you can still provide the caller with
some information for calling back during working hours by playing the
appropriate recorded message. The following vector illustrates one approach in
this regard. This vector would be used for a company that was open seven days
a week, from 8:00 A.M to 5:00 P.M., including Saturday and Sunday.
Figure 2-9. Checking for Non-Business Hours (Screen 1 of 2)
Page 1 of 2
CALL VECTOR
Number: 27 Name: base
Basic?y EAS?n G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n LAI?n G3V4 Adv Route?n
01 goto step 12 if time of day is all 17:00 to all 8:00
02 goto step 11 if calls queued in split 5 pri l > 10
03 queue-to main split 5 pri l
04 wait-time 10 seconds hearing ringback
05 announcement 2771
06 wait-time 10 seconds hearing music
07 check-backup split 7 pri m if calls-queued < 5
08 wait-time 60 seconds hearing music
09 announcement 2881
10 goto step 6 if unconditionally
11 busy