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e Log back in and, in a two-server cluster, verify on the Dashboard that both servers are up and
the private network connection is operating properly.
f Go to Maintenance > Software Upgrade and check the Operation History table.
g If the upgrade requires a new license activation key code or codes, obtain and install them as
described in Add Licenses on page 82.
h Go to Network > RealPresence DMAs and join this cluster to cluster A to create a supercluster.
You now have a new supercluster consisting of two upgraded clusters.
6 For each additional cluster, repeat step 5 of this procedure to upgrade it and add it to the new
supercluster.
7 On any cluster of the new supercluster, do the following:
a Go to Network > Site Topology > Territories and restore the territory assignments that you
recorded at step 3a of this procedure. Or, if previously integrated with a Polycom RealPresence
Resource Manager or CMA system, go to Admin > Integrations > Resource Management
System. and reestablish the integration.
Integration with a resource management system imports the site topology data, including territory
assignments, from that system.
b Go to Network > RealPresence DMAs and return each cluster to service.
c Verify, and restore or update if necessary, other supercluster configuration settings.
You should now have a fully functional upgraded supercluster.
8 Call Polycom Global Services if, for any cluster:
After waiting significantly longer than the estimated install time, you’re still unable to log back in.
You can log in, but the Dashboard shows only one server for a two-server cluster.
The package version numbers on the two servers are not the same.
See also:
Upgrading the Software on page 380
Basic Upgrade Procedures on page 382
Factors to Consider for an Incremental Supercluster Upgrade on page 387
Complex Supercluster Upgrade (Some Service Maintained)
Please contact Polycom Global Services for instructions and assistance.
See also:
Upgrading the Software on page 380
Basic Upgrade Procedures on page 382
Factors to Consider for an Incremental Supercluster Upgrade on page 387
Simplified Supercluster Upgrade (Complete Service Outage) on page 387
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