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5 Click Close.
The Upgrade Package Details section displays information about the file you uploaded. The
description includes an estimated install time.
6 Verify that the upgrade package is correct. If a system restart is required, make sure that there are
no calls on the system.
Most upgrades will require a restart.
7 If this cluster is part of a supercluster, do the following:
a If integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin >
Integrations > Resource Management System. and terminate the integration.
b Go to Network > Site Topology > Territories and reassign the cluster’s territory responsibilities.
Wait a few minutes and verify on another cluster that the change has been replicated.
c Go to Network > RealPresence DMAs and take this cluster out of service (or busy it out and wait
for all calls to end).
d Select this cluster and click Remove from Supercluster. When asked to confirm that you want
to remove the cluster, click Yes.
The cluster is removed from the supercluster. A dialog box informs you when the process is
complete. Then it logs you out and restarts.
e Click OK to log out immediately, or simply wait.
f Log back into the cluster you removed and verify on the Supercluster Status pane of the
Dashboard that the cluster is no longer part of the supercluster.
g Return to Maintenance > Software Upgrade.
8 In the Actions list, click Upgrade.
A confirmation dialog box appears.
9 Click Yes.
If a restart is required, a dialog box informs you that the upgrade is starting. Shortly after that, the
system logs you out and restarts.
10 Click OK to log out immediately, or simply wait.
The Upgrade Status page appears. It shows progress and displays the upgrade logging. When the
upgrade is complete, the system reboots.
When the upgrade and reboot are finished, in a two-server cluster, both servers’ LCDs display
RealPresence DMA Clustered (in a single-server system, the LCD displays RealPresence DMA
Ready), and you’re able to log back in.
11 Log back in and:
Note: Give the System Time to Restart
Wait about five minutes before trying to log back into the system. You may need to restart your
browser or flush your browser cache in order to log back in.
Note: Restart Your Browser if Needed
You may need to restart your browser or flush your browser cache in order to log back into the system.