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Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Try pinging the
specified Lync server’s IP address. If it is reachable, verify that the Next hop address, Port, and Transport
type settings on this page are correct.
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Alerts on page 342
Alert 2605
<cluster>: Cannot authenticate with <lyncserver> to resolve conference IDs.
The system can’t authenticate with the specified Lync server, preventing Lync conference ID resolution.
Attempts to connect to a Lync conference through the RealPresence DMA system will fail.
Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Verify that the
Transport Type is set to TLS, and that the Lync account URI on the Lync Integration tab is correct. If the
RealPresence DMA system configuration is correct, investigate the Lync server’s configuration.
See also:
Alerts on page 342
Alert 3001
No signaling interface is enabled for cluster <cluster>. SIP or H.323 must be
configured to allow calls.
The specified cluster has neither H.323 nor SIP signaling enabled and is unable to accept calls.
To use the cluster for anything other than logging into the management interface, you must enable signaling.
If you’re logged into that cluster, click the link to go to the Signaling Settings page. If not, log into that
cluster and go to Admin > Local Cluster > Signaling Settings.
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Alerts on page 342
Alert 3101
Cluster <cluster>: The server certificate has expired.
The specified cluster’s server certificate has expired. This is the public certificate that the cluster uses to
identify itself to devices configured for secure communication. The cluster can no longer communicate with
any such devices, including MCUs, endpoints, the AD server, and the Exchange server.
If you’re logged into that cluster, click the link to go to the Certificates page. If not, log into that cluster (your
browser will warn you not to do this, and you’ll have to override its advice) and go to Admin > Local Cluster
> Certificates.
See also:
Alerts on page 342