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Integrations with Other Systems
Polycom, Inc. 182
To integrate with a resource management system
1 Go to Admin > Integrations > Resource Management System.
2 In the Actions list, select Join Resource Management System.
3 In the Join Resource Management System dialog box, enter the host name or IP address of the
Polycom RealPresence Resource Manager or CMA system and the credentials with which to log
into it. Then click OK.
4 When asked to confirm that you want to join, click Yes.
The system connects to the Polycom RealPresence Resource Manager or CMA system, establishes
the integration, and obtains site topology and user-to-device association data (this may take a few
minutes). A dialog box informs you when the process is complete.
5 On the Resource Management System page, verify the integration information.
6 Go to Network > Site Topology > Sites, and from there to the other site topology pages, to see the
site topology information obtained from the Polycom RealPresence Resource Manager or CMA
system.
To terminate the integration with a resource management system
1 Go to Admin > Integrations > Resource Management System.
2 In the Actions list, select Leave Resource Management System.
Note: Add Required DNS Servers to the System
DNS servers must be able to resolve the RealPresence DMA system’s FQDN to its IP address. See
Add Required DNS Records for the Polycom RealPresence DMA System on page 30.
In addition, the DNS servers must be able to resolve the Polycom RealPresence Resource Manager
or CMA system’s FQDN to its IP address. This is necessary even if you specify the Polycom
RealPresence Resource Manager or CMA system’s IP address when you join it.
Note: Delegated Authentication
If the Allow delegated authentication to enterprise directory server option on the Polycom
RealPresence Resource Manager or CMA system is not configured and working properly, the
RealPresence DMA system doesn’t receive user-to-device association data for enterprise users and
intermittently generates alert 2001.
Note: Considerations for RealPresence Resource Manager Integration
When you integrate a RealPresence Resource Manager system to the RealPresence DMA system
(from its management interface), the RealPresence DMA system automatically integrates itself back
to the RealPresence Resource Manager system, making it unnecessary to perform the integration
described here.
When you integrate the Polycom RealPresence Resource Manager system to a RealPresence DMA
supercluster with embedded DNS enabled (see Embedded DNS on page 274), in its Add DMA dialog
box, select Support DMA Supercluster and set Call server sub-domain to the value in the
RealPresence DMA system’s Call server sub-domain controlled by RealPresence DMA field.