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Conference Manager Configuration
Polycom, Inc. 225
See also:
Shared Number Dialing on page 220
Edit Direct Dial Virtual Entry Queue Dialog Box
Lets you edit the direct dial virtual entry queue (VEQ). The table below describes the fields in the dialog box.
See also:
Shared Number Dialing on page 220
RMX entry queue The RealPresence Collaboration Server or RMX entry queue to use for this
VEQ. The list includes all entry queues available on the Polycom MCUs
connected to the system, with the number of MCUs that have each entry
queue shown in parentheses.
Note: Polycom MCUs refer to entry queues designed for a RealPresence
DMA-controlled VEQ as “External IVR” because RealPresence DMA-based
IVR control is external to the MCU.
RealPresence DMA-based IVR Call Flow (only for “External IVR control” entry queues)
IVR prompt set For a RealPresence DMA-controlled VEQ, the prompt set to be used. The list
includes all those installed on the RealPresence DMA system (see IVR
Prompt Sets on page 218).
Timeout for response entry (sec) The length of time that the RealPresence DMA system waits for a caller to
respond to a prompt (5-60 seconds).
DTMF terminator The terminator used to mark the end of caller input.
Operator assistance URI The SIP URI to which to route the call for operator (help desk) assistance.
Request operator transfer DTMF The DTMF command for requesting an operator.
Note: If this digit string matches a VMR number, that VMR becomes
unreachable.
Timeout to cancel operator
request (sec)
The length of time after requesting an operator that a caller is given to cancel
that request (1-10 seconds).
Note: An operator request can be canceled by entering any DTMF key.
Field Description
Description A meaningful description for this VEQ and its IVR experience, such as Direct
Dial - English.
Response entry attempts The number of times a caller can enter an invalid VMR number before the
system rejects the call.
RMX entry queue The RealPresence Collaboration Server or RMX entry queue to use for this
VEQ. The list includes all entry queues available on the Polycom MCUs
connected to the system, with the number of MCUs that have each entry
queue shown in parentheses.
Field Description