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Polycom, Inc. 372
See also:
Management and Maintenance Overview on page 332
Recommended Regular Maintenance on page 334
Alerts on page 342
Call Detail Records (CDRs) on page 400
Troubleshooting Utilities
The Polycom RealPresence DMA system’s Troubleshooting Utilities submenu includes several useful
network and system status commands, which you can run and view the output of in the system’s familiar
graphical interface. Each command is run on each server in the cluster, and the results are displayed in a
separate panel for each server.
Ping
Use Ping to verify that the Polycom RealPresence DMA system’s servers can communicate with another
device in the network.
To run ping on each server
1 Go to Maintenance > Troubleshooting Utilities > Ping.
2 Enter an IP address or host name and click Ping.
The system displays results of the command for each server.
Traceroute
Use Traceroute to see the route that the servers use to reach the address you specify and the latency
(round trip) for each hop.
To run traceroute on each server
1 Go to Maintenance > Troubleshooting Utilities > Traceroute.
2 Enter an IP address or host name and click Trace.
The system displays results of the command for each server.
Top
Use Top to see an overview of each server’s current status, including CPU and memory usage, number of
tasks, and list of running processes. The displays update every few seconds.
To run top on each server
» Go to Maintenance > Troubleshooting Utilities > Top.
The system displays results of the command for each server.