Filter
Top Products
Polycom, Inc. 334
● Download log archives regularly and back them up securely (preferably offsite as well as onsite).
Delete downloaded log archives to free up disk space.
● Export CDRs regularly and back them up securely (preferably offsite as well as onsite).
Provisioner Responsibilities
As a Polycom RealPresence DMA system provisioner, you have access to many of the same features and
functions as the system administrator (see Polycom RealPresence DMA System User Roles and Their
Access Privileges on page 24). Your responsibilities depend on your organization’s policies and the tasks
delegated to you by the system administrator. For instance, you may be delegated responsibility for some
of the following:
● Managing and monitoring users’ conference rooms. See Users on page 303.
● Managing and monitoring registered endpoints. See Endpoints on page 91.
● Monitoring active calls. See Active Calls on page 87.
● Monitoring system health and network usage. See General system health and capacity checks on
page 334.
● Monitoring call, conference, and registration history. See Call History on page 395, Conference
History on page 397, and Registration History Report on page 407.
● Downloading network usage data at the appropriate intervals. See Network usage data export on
page 336 and Exporting Network Usage Data on page 416.
● Downloading detailed call and conference history data at the appropriate intervals. See CDR export
on page 336 and Call Detail Records (CDRs) on page 400.
Recommended Regular Maintenance
Perform the following tasks to keep your Polycom RealPresence DMA system operating trouble-free and at
peak efficiency. These tasks can be done quickly and should be run at least weekly.
Regular archive of backups
Log into the Polycom RealPresence DMA system, go to Maintenance > Backup and Restore, and check
for new backups. If there are new backups, download and archive the latest one. Delete backups after
downloading in order to free up disk space.
Every night, each Polycom RealPresence DMA system cluster determines whether its configuration or local
user data have changed. If so, it creates a configuration-only backup of the system. For details on backups,
see Backing Up and Restoring on page 374.
General system health and capacity checks
On the Dashboard (see Dashboard on page 336), verify that:
● There are no alerts indicating problems with any part of the system.
● The Supercluster Status pane shows the correct number of servers and clusters, and the network
interfaces that should be working (depending on your IP type and split network settings) are up (green
up arrow) and in full duplex mode, with the speed correct for your enterprise network.
● The Cluster Info pane’s Resources section shows that there is adequate free disk space. If the
system is using more than 80% of disk space, free up space by doing some or all of the following: