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The H.323 ID or SIP user name must be updated on the endpoints of the ITP system. See Naming ITP
Systems Properly for Recognition by the Polycom RealPresence DMA System on page 95.
See also:
Alerts on page 342
Alert 5002
One or more endpoints is sending too much H.323 signaling traffic, has been
temporarily blacklisted, and may have been quarantined.
At least one device, in violation of the H.323 standard, is sending GRQ (gatekeeper request) or RRQ
(registration request) messages several times a second.
If there are many such ill-behaved devices, it could affect the RealPresence DMA system’s ability to provide
service, so the system temporarily blacklists any such device (ignoring all signaling from it until it stops
sending messages more frequently than the specification permits). If the device is or was registered, it’s also
quarantined, and it remains so until manually removed from quarantine.
Click the link to go to the Network > Endpoints page, where you can search for endpoints with
Registration status of Quarantined or Quarantined (Inactive).
See also:
Alerts on page 342
Alert 5003
The <device model> device identified by [<device identifier>] is no longer
registered to the call server.
The specified device has unregistered or its registration has expired. This informational alert appears only
if it’s been enabled for this endpoint or MCU (see Edit Device Dialog Box on page 97, Edit Devices Dialog
Box on page 98, or Edit MCU Dialog Box on page 133). This alert is automatically cleared after two minutes.
Click the link to go to the Endpoints page.
See also:
Alerts on page 342
Alert 6001
No territories configured to host conference rooms.
You must enable a territory to host conference rooms in order to use the cluster responsible for the territory
as a Conference Manager. You can enable up to three territories to host conference rooms.
Click the link to go to the Network > Site Topology > Territories page.
See also:
Alerts on page 342