Filter
Top Products
Integrations with Other Systems
Polycom, Inc. 174
a (Optional) Modify the VMR display name pattern if necessary.
This text will be precede the VMR number of the conference contact in the Lync contact window.
b (Optional) Populate the OU for contacts field.
If left blank, the system creates resources in the CN=Users container.
6 Modify the Default Polycom conference contacts presence settings field to suit your
environment.
See also:
Conference Settings on page 185
Add the RealPresence DMA System to the Lync Topology
Configure the Lync 2013 server to include the RealPresence DMA system in its topology by logging in to
the Lync server and using the user interface and Windows PowerShell to configure trust management. See
the Polycom Unified Communications Deployment Guide for Microsoft Environments for further information
on how to accomplish this step.
(Optional) Edit Presence settings for Groups or Specific VMRs
If you need to modify group-level or per-VMR presence settings after integration is complete, go to the User
> Groups > Edit Group dialog box or the User > Users > Manage Conf Rooms page respectively to make
changes.
See also:
Edit Group Dialog Box on page 327
Conference Rooms Dialog Box on page 310
Call Server Settings on page 234
Diagnose Presence Problems
If your Lync 2013 client does not display presence for RealPresence DMA system VMRs after you enable
automatic contact creation and presence publishing, use the following points to begin troubleshooting.
● Check for any active system alerts
The description of any active system alerts can indicate potential issues with integration. See the
online help or the Polycom RealPresence DMA 7000 System Operations Guide for a description of
the alert text.
● Verify NTP Lync server and RealPresence DMA system use the same NTP source
If the system time differs slightly between the RealPresence DMA system and the Lync server, the
Lync server can reject contact creation attempts. See the Admin > Local Cluster > Time Settings
page to configure NTP servers.
● Ensure supported MCUs are in service with available ports
See the Network > MCU > MCUs page for an overview of MCU status.
● Ensure that the Publish presence for Polycom conference contacts check box is enabled
This setting, on the Admin > Conference Manager > Conference Settings page, controls
system-wide presence publishing for conference contacts.