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Polycom, Inc. 160
12 If, in step 9, there were many conference room errors, try to determine the reason and fix it:
a Go to Reports > Conference Room Errors and verify that the time on the report is after the time
when you last completed step 7.
b Review the list of duplicate and invalid conference room IDs. Consider whether using a different
Active Directory attribute, increasing the conference room ID length, or editing the characters to
remove will resolve the majority of problems.
If there are only a few problems, they can generally be resolved by correcting invalid Active
Directory entries.
13 If necessary, repeat steps 4-9 and steps 11 and/or 12, modifying the integration parameters as
needed, until you get a satisfactory result.
See also:
Microsoft Active Directory
®
Integration on page 152
Adding Passcodes for Enterprise Users on page 162
Active Directory Integration Report on page 409
Conference Room Errors Report on page 412
Understanding Base DN
The Base DN field is where you can specify the distinguished name (DN) of a subset of the Active Directory
hierarchy (a domain, subset of domains, or organizational unit) to which you want to restrict the Polycom
RealPresence DMA system. It acts like a filter.
The diagram below illustrates how choosing different Base DN values affects which parts of a forest are
included in the directory integration.