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Conference Manager Configuration
Polycom, Inc. 224
See also:
Shared Number Dialing on page 220
Add Direct Dial Virtual Entry Queue Dialog Box
Lets you add a direct dial virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number
Dialing page. The table below describes the fields in the dialog box.
See also:
Shared Number Dialing on page 220
Edit Virtual Entry Queue Dialog Box
Lets you edit the virtual entry queue (VEQ) selected on the Shared Number Dialing page. The table below
describes the fields in the dialog box.
Request operator transfer DTMF The DTMF command for requesting an operator.
Note: If this digit string matches a VMR number, that VMR becomes
unreachable.
Timeout to cancel operator
request (sec)
The length of time after requesting an operator that a caller is given to cancel
that request (1-10 seconds).
Note: An operator request can be canceled by entering any DTMF key.
Field Description
Description A meaningful description for this VEQ and its IVR experience, such as Direct
Dial - English.
Response entry attempts The number of times a caller can enter an invalid VMR number before the
system rejects the call.
RMX entry queue The RealPresence Collaboration Server or RMX entry queue to use for this
VEQ. The list includes all entry queues available on the Polycom MCUs
connected to the system, with the number of MCUs that have each entry
queue shown in parentheses.
Field Description
Virtual entry queue number The VEQ number.
Dial-in number Number used to dial into the VEQ. Automatically set to the dialing prefix (see
Conference Settings on page 185) plus VEQ number.
Description A meaningful description for this VEQ and its IVR experience, such as which
language is used.
Response entry attempts The number of times a caller can enter an invalid VMR number before the
system rejects the call.
Field Description