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f Log back into the cluster you removed and verify on the Supercluster Status pane of the
Dashboard that the cluster is no longer part of the supercluster.
g Return to Maintenance > Software Upgrade.
4 In the Actions list, click Roll Back.
A confirmation dialog box appears.
5 Click Yes.
If a restart is required, a dialog box informs you that the downgrade is starting. Shortly after that, the
system logs you out and restarts.
6 Click OK to log out immediately, or simply wait.
When the downgrade process is finished, in a two-server cluster, both servers’ LCDs display
RealPresence DMA Clustered (in a single-server system, the LCD displays RealPresence DMA
Ready), and you’re able to log back in.
7 Log back in and:
a In a two-server cluster, verify on the Dashboard that both servers are up and the private network
connection is operating properly.
b Go to Maintenance > Software Upgrade and check the Operation History table.
8 If this cluster is part of a supercluster, do the following:
a Go to Network > RealPresence DMAs, and rejoin this cluster to the supercluster. See
Supercluster Procedures on page 230.
b Go to Network > Site Topology > Territories and reassign territory responsibilities back to this
cluster. Or, if previously integrated with a Polycom RealPresence Resource Manager or CMA
system, go to Admin > Integrations > Resource Management System. and reestablish the
integration.
Integration with a resource management system imports the site topology data, including territory
assignments, from that system.
9 Call Polycom Global Services if:
After waiting significantly longer than the estimated install time, you’re still unable to log back in.
You can log in, but the Dashboard shows only one server for a two-server cluster.
The package version numbers on the two servers are not the same.
Note: Give the System Time to Restart
Wait about five minutes before trying to log back into the system. You may need to restart your
browser or flush your browser cache in order to do log back in.
Note: Restart Your Browser if Necessary
You may need to restart your browser or flush your browser cache in order to log back into the system.
Caution: Rejoin the Correct Cluster
Be sure you select the cluster you just downgraded (the one you’re logged into) and join it to another
cluster, not the other way around.