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Configuration and Use Manual 125
Troubleshooting
Measurement Performance DefaultsTroubleshootingCompensation
ProLink II
ProLink II v2.5 or later is required. To check the version of ProLink II:
1. Start ProLink II.
2. Click
Help > About ProLink.
Verify that ProLink II can connect to other devices using the same connection type (e.g., service port).
If you cannot connect to other devices, see the ProLink II manual for troubleshooting assistance.
Pocket ProLink
Pocket ProLink v1.3 or later is required. To check the version of Pocket ProLink:
1. Start Pocket ProLink.
2. Tap the Information icon (the question mark) at the bottom of the main screen.
PROFIBUS host
The Model 2400S DP transmitter is compatible with all PROFIBUS hosts. Check that your
PROFIBUS host is correctly configured and can make a connection to other devices on the network.
11.7 Diagnosing wiring problems
Use the procedures in this section to check the transmitter installation for wiring problems.
11.7.1 Checking the power supply wiring
To check the power supply wiring:
1. Follow appropriate procedures to ensure that the process of checking the power supply wiring
does not interfere with existing measurement and control loops.
2. Power down the transmitter.
3. If the transmitter is in a hazardous area, wait five minutes.
4. Referring to Figure B-1:
a. Loosen the four captive transmitter housing cover screws and remove the transmitter
housing cover.
b. Loosen the two captive user interface screws.
c. Gently lift the user interface module, disengaging it from the connector on the transmitter.
5. Referring to Figure B-2:
a. Loosen the Warning flap screw.
b. Lift the Warning flap.
6. Ensure that the power supply wires are connected to the correct terminals. See Figure B-2.
WARNING
Removing the transmitter housing cover in explosive atmospheres while the
device is powered can subject the transmitter to environmental conditions
that can cause an explosion.
Before removing the transmitter housing cover in explosive atmospheres, be sure
to remove power from the device and wait five minutes.