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Model 2400S Transmitters for PROFIBUS-DP
Troubleshooting
11.3 Micro Motion customer service
To speak to a customer service representative, contact the Micro Motion customer service department.
Contact information is provided in Section 1.10.
Before contacting Micro Motion customer service, review the troubleshooting information and
procedures in this chapter, and have the results available for discussion with the technician.
11.4 Transmitter does not operate
If the transmitter is not receiving power, all three LEDs on the user interface will be off.
1. Check the power supply to the transmitter, as described in Section 11.7.1.
2. Check the grounding, as described in Section 11.7.3.
If the procedures do not indicate a problem with the electrical connections, contact the Micro Motion
customer service department.
11.5 Transmitter does not communicate
If the transmitter does not appear to be communicating, the wiring may be faulty or the
communication device may be incompatible. Check the wiring and the communication device:
• For ProLink II and Pocket ProLink, see Section 11.6 and Chapter 4.
• For a PROFIBUS host, see Section 11.6, Section 11.7.2, and Chapter 5. Ensure that the
PROFIBUS host is configured to use the appropriate node address.
If you are trying to communicate via the IrDA port, ensure that the port is enabled and that there is no
active connection via the service port clips. See Section 8.10.2.
11.6 Checking the communication device
Ensure that your communication device is compatible with your transmitter.
Section 11.11 Transmitter LEDs
Section 11.12 Status alarms
Section 11.13 Checking process variables
Section 11.14 Checking slug flow
Section 11.15 Checking the sensor tubes
Section 11.16 Checking the flow measurement configuration
Section 11.17 Checking the characterization
Section 11.18 Checking the calibration
Section 11.19 Restoring a working configuration
Section 11.20 Checking the test points
Section 11.21 Checking sensor circuitry
Table 11-1 Troubleshooting topics and locations continued
Section Topic