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Configuration and Use Manual 123
Measurement Performance DefaultsTroubleshootingCompensation
Chapter 11
Troubleshooting
11.1 Overview
This chapter describes guidelines and procedures for troubleshooting the flowmeter. The information
in this chapter will enable you to:
• Categorize the problem
• Determine whether you are able to correct the problem
• Take corrective measures (if possible)
• Contact the appropriate support agency
Note: All procedures provided in this chapter assume that you have established communication with
the Model 2400S DP transmitter and that you are complying with all applicable safety requirements.
Note: If you are using Pocket ProLink, the interface is similar to the ProLink II interface described in
this chapter.
11.2 Guide to troubleshooting topics
Refer to Table 11-1 for a list of troubleshooting topics discussed in this chapter.
WARNING
Using the service port clips to communicate with the transmitter in a
hazardous area can cause an explosion.
Before using the service port clips to communicate with the transmitter in a
hazardous area, make sure the atmosphere is free of explosive gases.
Table 11-1 Troubleshooting topics and locations
Section Topic
Section 11.4 Transmitter does not operate
Section 11.5 Transmitter does not communicate
Section 11.6 Checking the communication device
Section 11.7 Diagnosing wiring problems
Section 11.7.1 Checking the power supply wiring
Section 11.7.2 Checking PROFIBUS wiring
Section 11.7.3 Checking grounding
Section 11.8 Zero or calibration failure
Section 11.9 Fault conditions
Section 11.10 Simulation mode