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Octel Overture 200/300 Serenade 3.0
PB60014–01
- With
Adaptive Integration
-
Direct call into the Octel Overture 200/300 where caller hangs up
or dials
9
9
.
-
Direct internal call into the Octel Overture 200/300 where caller
accesses Quick Greeting Activation.
.
Numbers within the Other category may fluctuate as new calls
come in and as current callers make an initial action.
T
otal calls answered by the Octel Overture 200/300.
.
If the System Performance report or traf
fic pegs were last cleared
while calls were in progress, this value may be lar
ger than peg 1.
However
, the value printed in the System Performance report always
reflects the correct value.
Subsequent
Actions
After
completing their initial action (i.e., the caller left a message at the tone), another action is taken.
Subsequent actions are described below
.
This can include
-
Number of times callers dialed a defined first digit from 1–8.
-
Number of times callers went to Next Mailbox.
-
Number of times callers dialed an extension or digit to stay in queue.
This can include
-
Number of times callers were transferred to attendant or intercept
position after dialing too many invalid extensions.
-
Number of callers that remain on the line for assistance, whether or not
a message was left, with Adaptive Integration, when System Parameter
77 — PBX
PROVIDES
MOMENT
AR
Y DISCONNECT
,
is set to YES.
-
Calls intercepted by DID or E&M Interface Modules which defaulted
to assistance, whether or not a message was left.
-
Number of network calls sent to assistance.
-
Autotransfer to assistance (includes Personal Assistant).
Number of times callers pressed
0
and were transferred to the
attendant/intercept position or Personal Assistant.
Number of times callers left a message after busy/no answer/greeting.
Number of times callers pressed
#
to enter a mailbox (includes successful
and unsuccessful logons).
Number of times callers pressed
*
to make a Quick Message.
TOTAL CALLS
INTO SYSTEM
DIALED EXTENSION OR
DIGITS
SENT TO
ASSISTANCE
DIALED FOR
ASSISTANCE
0
LEFT A MESSAGE
AT THE TONE
PRESSED
TO LOG ON
#
PRESSED TO MAKE A
QUICK MESSAGE
*