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Installation and Maintenance
Volume
Octel Overture 200/300 Serenade 3.0
PB60014–01
Number
of calls not answered. Only non-integrated calls are included.
Number of calls placed to a busy extension. Only non-integrated calls are
included.
Number of calls placed to mailbox when
-
Greeting is ON
-
Extended absence greeting is ON
-
No extension is associated with the mailbox
-
Extension is unavailable or vacant
-
DID calls which were intercepted immediately
-
Calls to Personal Assistance resulting in RNA or busy
Only non–integrated calls are included.
.
For calls that forward back in an integrated message server
, refer to the
Integration Calling Statistics Report section for the call count status.
Subsequent Calls
Provides
information about what a caller did after their initial call to a mailbox or extension that was not
answered.
T
otal number of subsequent calls.
Number of times the caller entered
0
after entering an extension or
mailbox.
Number of times caller entered another mailbox or extension.
Number of calls disconnected after reaching an unavailable extension
without leaving a message, calling another extension or the operator
.
Included are calls to scripted prompt mailboxes during which the caller
hangs up before completing responses (in situations where COS Attribute
33 — WILL SEND SCRIPTED MESSAGES WITHOUT
CONFIRMA
TION, is not assigned to the scripted prompt COS).
A forwarded call where a call record is generated is considered an initial
action. Therefore, if a caller is forwarded, enters a mailbox number and
then hangs up after hearing a greeting or system prompt, the mailbox entry
pegs under Subsequent Calls and the abandon call column are not pegged.
Calls forwarded to the Octel Overture 200/300 are considered an initial
action, and Calls Aband is pegged if the caller hangs up without leaving a
message or dialing another extension.
NO
ANSWD
BUSY
GREET
TOTAL
ATTEN
EXTNS
CALLS ABAND